An increasing area of CLEMS’ business is in the provision of association management services particularly to the Not-for-Profit sector. Our company provides secretariat services to trade associations, professional societies, not-for-profits and government institutes/agencies.
Organizations come to CLEMS seeking efficient association management, strategic advice and planning, high-quality websites and creative services, flawless conferences and special events, persuasive marketing and public relations and other professional secretariat services. We are committed to quality and integrity, and enjoy long-term partnerships with client organizations, helping them bring value to members, maximize resources and achieve new levels of membership growth.
CLEMS’ team will work closely to plan and execute an association's initiatives, programmes and member services based on the association's overall mission, strategy and objectives. Our key strengths will provide:
- Complete accountability
- Professional advice with integrity
- A team approach led by experienced association staff
- Access to professional staff expertise in organisational management techniques and technology
- Trained specialists to provide support in areas such as financial accounting, marketing and communications
- Full time staff support while enjoying cost savings resulting from a shared resource relationship
- Staff flexibility with heavy and light workload periods
- A broad information base and valuable contacts in the business and wider association industry
CLEMS understands the importance of an association's goals and objectives and are leaders in developing new strategic and streamlined processes that benefit members in various areas such as networking, professional growth, education and international recognition.
Our service arrangement is tailored to client-specific needs in whatever the size, scope or level of requirements. We offer our experience and resources to support and enhance every possible area of your organisation's activities including:
- Membership Management
- Administration
- Journal/Publications
- Newsletter Development
- Website Development
- Event Management
- Financial Management of Membership Renewals
Membership Management
It is integral to any association to have a solid database with up-to-date information on members and of potential members. CLEMS will make certain that member information is maintained and updated on a regular basis to ensure accurate record keeping. Our key services include:
- Maintaining membership database integrity
- Maintaining potential (non-member) database
- Working strategically to achieve new memberships and retain existing memberships
- Sending membership renewal invoices
- Processing membership renewals
- Preparing membership kits, with application forms and other relevant Society information
Much of CLEMS success can be attributed to our ability to grow and maintain a substantial membership base for new and existing associations. Our professionals work to assure a full understanding of what motivates members to join and remain members of an organization, as well as what barriers prevent others from joining. With this understanding, we have developed and implemented a wide range of successful membership campaigns tailored specifically to meet our client’s needs.
Administration
CLEMS provides a comprehensive range of management and secretariat services. We strive to deliver exceptional service to your membership base and take care of all your administrative needs, leaving you to concentrate on the real issues affecting your members. We understand that each organisation requires a different mix of services. One of our key strengths is our ability to provide professional, technical and logistical support.
CLEMS is also proud of its people management skills and its ability to deal with difficult circumstances in a calm and professional manner. Our key services provide:
- A dedicated phone, fax and email connection
- A dedicated office with boardroom and video conferencing facilities
- Management of mail-outs and regular email contact with members including monthly newsletter updates
- Preparation and conduct email surveys where applicable
- Responding to membership enquiries
- Providing Secretariat support for all sub-groups, as requested
- Website design, development and maintenance
- Preparation of general correspondence
- Backing up electronic records on a daily basis
CLEMS’ staff are experienced in working with executive committees across a diverse range of industries. A well-run meeting involves preparation, and when board members receive the right information and research ahead of time, the entire gathering will run more smoothly. Tasks undertaken include:
- Preparation of Agendas and Council papers
- Recording minutes of meetings and distribution
- Maintaining accurate files in a safe environment.
- CLEMS utilizes electronic technology to maintain archival material and ensures that daily system back ups are performed.
Journal and Publications
Keeping members up to date in the form of e-newsletters and journals are fundamental to an organization and are one of the key benefits of membership. Our experience in this area includes:
- Collating and managing journal articles
- Developing key-themes under the direction of the Journal editor
- Actively seeking advertising from industry contacts
- Liaising with the editor on all aspects of the journal
- Managing and liaising with the publisher on all printing requirements
- Developing the journal database via industry alliances and paid subscriptions
Financial Management of Membership Renewals
CLEMS financial management and reporting structure is comprehensive and streamlined enabling us to respond promptly to any enquiries from the Board regarding finances. Our computer facility is equipped to handle the large and varied amounts of information associated with association management, in particular membership renewals. Our financial management will encompass:
- Processing membership renewals
- Following up outstanding renewals
- Providing credit card payment processing via secure on-line facility
- Providing up to date membership reconciliation reports
- Providing all accounts to your Treasurer